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Return & Refund Policy

In News
Return & Refund Policy General Item Return Policy - WANGZIQI provides a straightforward warranty that is processed in the most hassle-free way possible.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Time

18-month warranty for quality-related issues

30-Day Money-Back Guarantee for Any Reason

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in WANGZIQI’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, WANGZIQI refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers

WANGZIQI is not liable for:

Loss of data incurred from use of WANGZIQI products
Returning personal items sent to WANGZIQI

When returning items with a prepaid shipping label provided by WANGZIQI, WANGZIQI takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. WANGZIQI does not provide refunds for items damaged in transit for non-quality related warranty claims.

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